1. Who we are
TRT Method is operated by [LEGAL ENTITY NAME] B.V., registered in the Netherlands.
Address: Rozegaarderweg 1, 6999 DW Hummelo, The NetherlandsEmail: info@trtmethod.com
Chamber of Commerce (KvK): 86332120
We are the data controller for the personal data described in this policy.
This policy covers our websites at www.trtmethod.com and www.trtmethode.nl, our course platform, our community, our emails, and our events.
2. What we collect
When you buy somethingName, email address, billing address, country, phone number if you provide it, VAT number for business purchases, order history, and the last four digits and card type of your payment method. We never see or store your full card number; our payment provider handles that.
When you create an accountEmail address, name, password (stored encrypted), the courses you have access to, your progress through them, and anything you post in the community.
When you contact usYour email address, the content of your message, and our reply. If you message us on WhatsApp, we process your phone number and the conversation.
When you visit our websiteIP address, browser and device type, pages visited, how you arrived, and how long you stayed. Some of this is collected through cookies; see section 7.
When you attend an eventYour ticket details, and if you appear in photographs or recordings made at the event, your image. See section 9.
What we do not collectWe do not ask for or knowingly process special categories of personal data such as health data, and we do not use automated decision-making that produces legal effects for you.
3. Why we use it, and on what legal basis
| What we use it for | Legal basis |
|---|---|
| Processing your order and giving you access to what you bought | Performance of a contract |
| Customer support | Performance of a contract |
| Running the course platform and community | Performance of a contract |
| Sending service emails about products you own | Performance of a contract |
| Sending marketing emails and messages | Consent, or legitimate interest for existing customers |
| Measuring and improving our website | Consent, through cookies |
| Advertising and measuring advertising | Consent, through cookies |
| Keeping records for tax and accounting | Legal obligation |
| Preventing fraud and abuse | Legitimate interest |
You can withdraw consent at any time. Every marketing email has an unsubscribe link, and you can change your cookie choices through the cookie settings on our website.
4. Who we share it with
We do not sell your personal data. We share it with the service providers we need to run the business, and each of them is bound by a data processing agreement.
| Provider | What for | Where |
|---|---|---|
| Plug&Pay | Payments, orders and invoicing | Netherlands |
| Huddle | Course platform, accounts, community | Netherlands |
| ActiveCampaign | Email and WhatsApp marketing, automations | United States |
| Help Scout | Customer support inbox | United States |
| Vimeo | Video hosting and playback | United States |
| Google Analytics | Website statistics | United States |
| Google Ads | Advertising | United States |
| Meta | Advertising on Facebook and Instagram | United States |
| Kinsta | Website hosting | Netherlands / EU |
| Trustpilot | Collecting and displaying reviews | Denmark |
We also share data where the law requires it, for example with tax authorities, and with our accountant and legal advisers where necessary.
5. Data outside the European Union
Several of our providers are based in the United States. Where we transfer personal data outside the European Economic Area, we rely on the European Commission's adequacy decision for the EU-US Data Privacy Framework where the provider is certified, or on Standard Contractual Clauses approved by the European Commission.
You can ask us for more detail about the safeguards that apply to a specific transfer by emailing info@trtmethod.com.
6. How long we keep it
| Data | Retention |
|---|---|
| Order and invoice records | 7 years, as Dutch tax law requires |
| Account and course access | For as long as you have access, plus 2 years |
| Support conversations | 3 years after the conversation closes |
| Marketing contact details | Until you unsubscribe, then removed within 100 days |
| Website analytics | 14 months |
| Community posts | Until you delete them or close your account |
If you ask us to delete your data, we will do so unless we are legally required to keep it, such as invoices for tax purposes.
7. Cookies
We use three kinds of cookies.
Necessary cookies make the website and checkout work. These are always active and do not require consent.
Analytics cookies tell us how many people visit, which pages they read, and where they arrived from. We use these to improve the site.
Advertising cookies let us show you our ads on other platforms and measure whether those ads work. These include the Meta pixel and Google Ads tags.
Analytics and advertising cookies are only placed if you accept them. You can change or withdraw your choice at any time through the cookie settings link in our footer, and you can delete existing cookies through your browser.
8. Your rights
Under the GDPR you have the right to:
- Access the personal data we hold about you
- Correct data that is wrong or incomplete
- Delete your data, where we have no legal reason to keep it
- Restrict how we use your data
- Object to processing based on legitimate interest, including direct marketing
- Receive your data in a portable format
- Withdraw consent at any time
To exercise any of these, email info@trtmethod.com. We respond within one month.
To protect your data we need to be reasonably sure the request comes from you. We will normally do this by contacting you on the email address in your account. We will not ask you to send a copy of your passport or ID document.
If you are not satisfied with how we handle your request, you can complain to the Dutch Data Protection Authority, the Autoriteit Persoonsgegevens, at autoriteitpersoonsgegevens.nl, or to the supervisory authority in your own country.
9. Photographs and recordings at events
We film and photograph our live events, and those recordings are sold and used in marketing. If you attend, you may appear in them.
If you are recognisably in an image and would rather not be, email info@trtmethod.com and we will remove it from material we control wherever that is reasonably possible.
10. Children
Our services are intended for adults. We do not knowingly collect personal data from anyone under 16. If you believe a child has given us personal data without a parent's consent, email info@trtmethod.com and we will delete it.
11. How we protect your data
We use encrypted connections, access controls, and providers who maintain appropriate security standards. No system is perfect. If you think your data is at risk, contact info@trtmethod.com straight away.
12. Changes to this policy
We update this policy when our services or our providers change. The date at the top shows when we last did. If a change materially affects you, we will tell you by email.
Questions? Email info@trtmethod.com.